FAQ

When will my order ship?

Processing normally takes about 1–2 business days after payment authorization. Estimated transit is another 4–6 business days after shipment.

Can I return an item because I changed my mind?

No. Voluntary change-of-mind, preference or wrong-option returns are not accepted. The Refund Policy explains the separate process for damaged, defective, wrong, incomplete or materially misdescribed products and preserves applicable statutory rights.

How long do I have to report a product issue?

Submit the request within 30 calendar days after delivery. Approved refunds are initiated within 10 calendar days, although posting time depends on the payment provider.

How can I track an order?

Use the tracking information sent after dispatch. Carrier scans may not appear immediately.

What payment methods can I use?

Checkout shows the payment methods and USD amount available for the order. Card icons in the footer identify the merchant-provided display list and are not a record that every card was separately test-purchased.

How do I contact the store or make a privacy request?

Use Contact Us for order, product, tracking, payment, refund or privacy assistance. Do not send a full card number, verification code or password by ordinary email.